Refund & return policy
All sales are final. Damaged? We make it right.
Royal Honey VIP is a food product you take by mouth, so once an order ships we cannot take it back, opened or not. If your order arrives damaged, comes with the wrong item, or never arrives, we send a replacement or a refund, and you never ship anything back. The rest fits on one label, and the full policy is right below it.
Returns Facts
Serving size 1 order
Amount per order
- Returns accepted
- None
- Why
- A food product · hygiene and safety
- Damaged, wrong or lost order
- Replaced
- Tell us within
- 7 days of delivery · or once an order is 15 business days old
- What we need
- Your order number · a photo of the box and the item
- Our answer
- Within 1–2 business days
- Refund, if you choose one
- Within 5 business days · to your original payment method
- Anything to send back
- Nothing
The full policy below is what counts. Last updated . Questions: support@buzzupenergy.com · +1 714-423-8716
If something is wrong with your order
Within 7 days of delivery
Email us
Write to support@buzzupenergy.com with your order number and what happened.
A photo is enough
Show us
Attach a photo of the box and the item. Nothing goes back in the mail.
Within 1–2 business days
We answer
We confirm the problem and offer you a replacement or a refund.
Your choice
Replacement or refund
A replacement ships like any order; a refund goes to your original payment method within 5 business days.
The full policy
This policy is part of our Terms and Conditions. It does not limit any right you have under the law of your state.
01 All Sales Are Final
Royal Honey VIP is a food product taken by mouth. For hygiene and safety, we do not accept returns or exchanges of any product once your order has shipped, whether it is opened or not, and we do not refund change-of-mind purchases.
02 Changes and Cancellations
If you need to change your address or cancel, email us right away with your order number. Once an order has shipped, it cannot be changed or cancelled.
03 Damaged or Wrong Items
If your order arrives damaged, or you receive the wrong product, email us at support@buzzupenergy.com within 7 days of delivery with your order number and a photo of the box and the item. We will send a replacement at no cost, or refund the affected item if you prefer. You do not need to send anything back.
04 Orders That Do Not Arrive
Delivery takes 7–10 business days. If your order has not arrived 15 business days after you placed it, or tracking shows it delivered but you cannot find it, email us. We will look into it with the carrier and, if the parcel is lost, send a replacement or refund your order.
05 Refunds
When we approve a refund, it goes back to your original payment method within 5 business days. Your bank may take a few more days to show it.
06 Contact Us
- Email: support@buzzupenergy.com
- Phone: +1 714-423-8716
- Address: 200 N Crescent Way STE E, Anaheim CA 92801
Last updated Oct 7 2026